Q. Can I return a device I buy?
A. There is the possibility of returning the device that was obtained within 30 days of receipt. A prerequisite is the device remains intact. Ask for the goods return form before the return of your device.

Q Can you repair equipment that are not represented by SPECTRAtech ?
A. SPECTRAtech is accredited technical department according to the quality management system with ISO 9001:2000. The adoption of receipt of a repair requires the completion of the repair request form (RMA Form) prior to shipment. Our technicians will respond if your device can be repaired by SPECTRAtech

Q. Can I repair my device the same day?
A. This is done in consultation with our technical department. Depending on the nature of the problem can be immediately repaired or otherwise, we order suitable replacement parts and when received, continue the process of repair.

Q: There is legislation, under a directive from the European Union, which gives me the right to claim a 2-year warranty
A. If you are referring to in Articles 554 and 555 of the Civil Code, are not related to warranty, but the time within which extinguished the right of purchasers to sue for actual faults (ie, manufacturing defects) or the absence of any owners of the products purchased. Thus in accordance with Article 554 of the Civil Code, the buyer is entitled in bringing proceedings against the seller actually citing flaws (or lack of agreed property) purchased the device within 2 years from delivery.

Q. If the device is out of warranty is it possible not have charge for the repair?
A. It is our policy of not charging repairs that have just passed the warranty period or have simple repairable damage.

Q. What is the average time of a repair?
A. The average time is 5-10 working days. In case of delay due to a non-disposable replacement technical department will inform the waiting time.

Q. Transfer to/from the service
A. If you wish to send your device for repair at the Center for Technical Support SPECTRAtech, we undertake the transport of charge (only in Attica). A Repair request form (RMA Form) needs to be completed.